I want to state that I understand business is about making as much money as possible as soon as possible. However, I just wanted to share my frustration that I am seeing commercials all over television about the iPhone 6 being in the AT&T stores, but my order (that was placed in September) is still not on the way.
I believe this could have been handled so differently and been fair to all customers. The way I see it, I ordered mine online before the people at AT&T could order it online for me but there are folks walking into the stores of AT&T buying their phones and walking around with them. Perhaps I was ignorant about what ordering online meant versus waiting and picking one up at the store. But I would have been happy if AT&T would have sent me a notification to come to the store to pick up my order from the store.
I am not leaving AT&T for this, but this is a huge negative for me as a customer and, even though I will know better if there is a next time, I think AT&T should have handled this much better than it has. I know it is a hot item and they are producing the new phone as fast as they can. However, it seems that it was a penalty to pre-order the phone online and I think that AT&T should have informed online customers of some alternative ways to get the phone faster. And alternative methods do not necessarily mean referring customers to the Apple website. They could have had an option to order online and pick up in the store; they could have informed people with a long wait time that they may consider waiting and coming to the store; and someone could have figured out a way to make sure that online customers were shipped the phones faster then they were showing up in the stores.
This was my first time ordering a new phone online in the midst of the hype of a new gadget, but I just wish I had been told by the person on the phone that there were more options or something to get the phone faster. I get upset with AT&T every time I see a commercial that states the phones are in the stores while I wait for mine!