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Iphone 6 Plus - Cannot hear voicemails/callers

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I am not able to hear my voicemail or callers when they call my iPhone or if I call them.  It will work via Bluetooth or speaker.  This started after the recent software update had been completed on my phone.  It looks like it is trying to use "headphones" even though there are none connected and I have never used headphones with it in the past.  How do I switch it back to handset?  I am guessing it is a setting somewhere but I cannot find it.  Anyone else having this issue?

 

Thanks in advance for any help Smiley Happy


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