I'm here to share out story, and since I know there are so many on our position I wanted to share.
We ordered our phones right away like everyone else and I've spent many hours browsing this forum, before finally realizing that customer service, phone or online, that no one can really help the situation, and your best bet is to be patient.
My wife and I, still using iPhone 4S, decided it was time for a upgrade when the 6 and 6+ were announced.
We went to the Att store on 9-15, and placed an order for 3 phones. We ordered 2, space grey, 64 gig iPhone 6 pluses. We also ordered a gold 64 gig plus for my mom.
I'm giving details because that's what everyone has asked for in previous posts. So 3 phones, 2 grey and 1 gold, all 64 BG and pluses.
A few days later, now 9-17 ( 2 days after our initial order) my wife's mom decides she wants an upgrade also. We ordered her the 6+, in silver, online this time (not in the store)
So, what happens? The phone ordered later (9-17) and ordered online, shipped nearly 3 weeks ago. We were pretty aggravated that the phone we ordered ourselves in 10 minutes, shipped BEFORE the order we spent 2 hours on in the store, not to mention 2 days prior! So it's true that people's phones were shipping before people who ordered before them.
About 2 weeks ago, we got a shipping confirmation on the gold phone. Again, me and my wife were upset because the two phones, not ours, had shipped before ours.
Finally, yesterday, we got a shipping confirmation on both of our 6+ 64gb in space black.
We had been pretty upset about the nearly 2 month ship time, debated canceling and going to apple, but didn't want to risk our upgrade not being reset (which we heard about numerous times here on the forum) so we stuck it out, and finally it's on the way.
Our initial delivery dates were 11-9 - 11-27 on all phones.
So I'm posting this to say, just hang in there guys! We seriously spent alot of time here reading all the horror stories and actually learning from them, what NOT to do. The happiness and excitement has long worn off for a new phone, so when it actually arrives it will be nice.
Again, as a summary.
Ordered 3 phones att store 9-15.
(2 black, 1 gold, all 64 gb pluses)
Ordered 1 phone online 9-17
(Silver, 64 gb, plus)
The online order shipped weeks before the others.
The gold shipped 2 weeks ago.
Black 6+ 64gb finally shipped 11-2.
Not a premiere member.
Original ship times all were 11-9 - 11-27
Keep the faith guys! I can't wait to finally have an upgrade from the 4s!!