I just logged on to check the order status for my iPhone 6 Plus and it says cancelled
Here's the chat I had trying to figure out what went wrong.
Thank you for your patience! Your AT&T Representative will be with you shortly.
Welcome! You are now chatting with 'Raul '
Raul : Hello, thank you for chatting with AT&T today. I see that you have a question regarding the details of an order. Is that correct?
<MayhemMechanix's Real Name>: It was freaking cancelled!!!
Raul : I will be more than happy to assist you with that, Otelio. May I have your order number?
<MayhemMechanix's Real Name>: Yes, I was asking a lot of questions as to why ipermier customers and everyone else was being ignored
<MayhemMechanix's Real Name>: BUT CANCELLLING MY ORDER WITHOUT A REASON WHY????
<MayhemMechanix's Real Name>: <my real order number>
Raul : Thank you. In order to protect your privacy, may I please have the First Name, Last Name, and the last four digits of the Social Security Number associated with this account?
<MayhemMechanix's Real Name>: <MayhemMechanix's Real Name> <last 4 of my social>
Raul : Unfortunately, the information you have provided does not match the information we have on record. Can you please try again?
<MayhemMechanix's Real Name>: <MayhemMechanix's Real Name>
<MayhemMechanix's Real Name>: My phone number is <my real phone number>
<MayhemMechanix's Real Name>: <My order Number>
<MayhemMechanix's Real Name>: is my order number
<MayhemMechanix's Real Name>: Order Status Summary Check Order Status View the order details of your orders below. You searched by: <my wireless number> Print Order Status Summary Wireless Number - <wireless number> WirelessOrder Number - <orderNumber> Order Date - 09/12/2014 Order Status - Cancelled All of your items were cancelled and will not be shipped.
<MayhemMechanix's Real Name>: That's from the screen page!!!
Raul : I do apologize, I would need the information as it appears on file.
<MayhemMechanix's Real Name>: Try order <alternate order number>
Raul : May I please have the First Name, Last Name, and the last four digits of the Social Security Number associated with this account?
<MayhemMechanix's Real Name>: First Name <first name>
<MayhemMechanix's Real Name>: Last Name <last name>
<MayhemMechanix's Real Name>: LAst 4 <last 4 of social>
Raul : I’m sorry, but some of the information you provided still isn’t matching our records. Could you please try again?
<MayhemMechanix's Real Name>: In other words, my order really has been cancelled, and you can't help me either. Just brilliant. So AT&T takes money away form me, I complain about an unfair order processing system and get rewarded with my order for my phone cancelled, and information that can't be pulled up no matter what.
<MayhemMechanix's Real Name>: Tell your bosses they are losing me, my wife, my daughter, and if I have anything to say about it, they are losing my father, my three sisters, my mother, my aunt, and all my nieces and nephews as customers.
<MayhemMechanix's Real Name>: I've given you the same information I have given about this account since September 12th As late as yesterday, but for some reason, it's not mathicng where you're looking.
Goodbye AT&T