Longtime dedicated customer here, been around since the days of Cellular One (the days prior to AT&T entering the wireless market.)
I ordered my 64g iphone 6 plus on 9/30/2014 thru customer retentions due to my current phone not functioning properly. I called tech support, got the run around multiple times regarding fixing my phone. I do not think the first thru sixth people even listened to me! Sat on hold 58 minutes one time to be hung up on. I finally got mad and completely fed up. That's where customer retentions came into play.......
So, here I am, like everyone else, with a jacked up phone and waiting on mid NOVEMBER promises.
I understand that the wait is from Apple for phones but the distribution from AT&T has been terrible. People that ordered last week have phones today! Heck, I can go to Apple and pick one up if it was not such a process to reverse my upgrade!
I have never backordered my payment to AT&T. I'm more than sure they would not be happy with me for that.I am still considering going to another carrier because my loyalty obviously means nothing.
I ordered my 64g iphone 6 plus on 9/30/2014 thru customer retentions due to my current phone not functioning properly. I called tech support, got the run around multiple times regarding fixing my phone. I do not think the first thru sixth people even listened to me! Sat on hold 58 minutes one time to be hung up on. I finally got mad and completely fed up. That's where customer retentions came into play.......
So, here I am, like everyone else, with a jacked up phone and waiting on mid NOVEMBER promises.
I understand that the wait is from Apple for phones but the distribution from AT&T has been terrible. People that ordered last week have phones today! Heck, I can go to Apple and pick one up if it was not such a process to reverse my upgrade!
I have never backordered my payment to AT&T. I'm more than sure they would not be happy with me for that.I am still considering going to another carrier because my loyalty obviously means nothing.